START DATE: 1 AUG 2022
IMPORTANT: We are only able to accept interns that are enrolled in Universities in the Netherlands and possess a BSN number (eligibility to work in the Netherlands).
Based in Almere August then new office in Amsterdam September onwards
Gisou is born out of a passion for bees, haircare and natural beauty. Based on a six-generation beekeeping heritage, each Gisou product is inspired by and made with the finest, sustainably sourced ingredients from our very own Mirsalehi Bee Garden. With this method, our founder Negin and her father continue the family tradition of beekeeping. Our hair care and complexion products harness the transformative benefits of Mirsalehi Honey and rich botanical sources, selected to enhance one’s natural beauty.
We are committed to a sustainable and cruelty-free production method that puts the Mirsalehi Honey Bees first, not only for the sake of the bees, but the greater ecosystem as well. In the upcoming years, we intend to continue to develop high-quality honey infused beauty products as we develop a globally renowned label and raise awareness about the importance of a healthy bee population.
We have been experiencing double digital growth YoY and have established ourselves as a leading hair care line across our global retailers such as Sephora, Selfridges, Mecca, and Harrods. We are currently available in over 40 countries and are on an explosive journey of growth as we launch in new markets, open additional channels and focus on building our team internationally.
Our team is the heart of our business, without an incredible team we would not be where we are today and where we dream to go tomorrow. Being a part of Gisou is for those who are passionate, ambitious, hard working, agile and approachable. Join us on this epic journey!
ABOUT THE INTERNSHIP
As a Customer Experience Intern at Gisou you will be supporting our CX team tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer experiences.
On a day to day basis you will be:
Tracking customer experiences across online and offline channels.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via email, live chat and reviews.
Analyzing & gathering customer feedback per product and new launches.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends.
WE ARE LOOKING FOR
- You are a HBO / WO student and are looking for an internship for at least 6 months
- Your studies are in the direction of English Literature, Communication, Marketing, Journalism or related fields.
You are passionate about supporting and advising customers
You are passionate about digital storytelling across customer services
You are passionate about engaging with others and facilitating connections between others
You enjoy brainstorming and team work
Excellent writing technique using different styles and tones
Flawless spelling and grammar use
You are proactive, flexible and take responsibility for the result
You are a self starter, data-driven analytical and pragmatic
You preferably have experience with PowerPoint, Word & Excel
From August 1, 2022, full-time for a minimum period of 6 months until end of January 2023
WHAT WE OFFER
The opportunity to be part of an ambitious, fun and dynamic team, with a pleasant informal & international working atmosphere and regular fun team activities and drinks. Our team wellbeing is super important to us, therefore we offer fitness membership via Onefit, and mental health support via OpenUp to all our employees. Gisou is a fast growing and disruptive beauty company that offers huge opportunities for personal development and growth.
This internship offers a unique opportunity to make a substantial contribution to the international development and success of Gisou. We offer you a versatile internship with a permanent supervisor and with a lot of responsibility, with plenty of room to learn.
We cant wait to hear from you.