You'll receive an order summary in your order confirmation email right after you place your order. You can also see your order history in your Gisou account.
How do I get an invoice for my order?
Our Customer Experience team is happy to send you an invoice.
Shipping to Switzerland? Import duties may apply, as our shipping costs exclude duties.
Do you ship to islands?
Yes, we ship to islands in Spain, Portugal, France and Italy, and to Jersey, Guernsey and the Isle of Man.
Good to know:
Our Honey Infused Hair Perfumes and Honey Gloss Collagen Drops Hair Oil ship to selected islands. See which products you can order to an island address.
Yes. VAT (Value Added Tax) applies to purchases from customers both inside and outside the EU.
VAT is a tax added to the value of products and services when they're sold.
How can I hear about discounts and promotions?
We announce all our discounts and promotions in our newsletter and on Instagram and TikTok.
Sign up for our newsletter.
Follow @gisou on Instagram and TikTok.
Newsletter subscribers get 15% off their first order, early access to launches and events, and exclusive deals.
Good to know:
Join our Gisou Hive Loyalty Club to earn points you can redeem for money off at checkout.
Create your account with the same email address you used at checkout.
Once you're registered, you can log in to see your order history and manage your subscriptions.
Where can I see my order history?
You'll find your order history in your Gisou account.
Subscribe & Save
What is Subscribe & Save?
Subscribe & Save delivers your favorite Gisou products to your door automatically, at the frequency you choose.
You get 20% off every subscription order. Shipping is free on every order after your first one.
Good to know:
Your first subscription order ships free when it’s over €50.
You can cancel after a minimum of 3 shipments.
How do I start a subscription?
Choose the Subscribe & Save option at checkout and select how often you’d like your delivery. We’ll then send your products automatically, based on your chosen frequency.
Good to know:
Subscribe & Save is available outside promotional periods.
How long do I need to keep my subscription?
You can cancel your subscription after a minimum of 3 shipments.
Good to know:
You can skip an order or change your subscription at any time.
When can I sign up for Subscribe & Save?
You can sign up for Subscribe & Save any time outside our promotional periods.During sales and special offers, the option pauses and comes back automatically when the promotion ends.
Good to know:
Your current subscriptions continue as normal, with the same delivery schedule, pricing and benefits.
Which offers apply to my subscription order?
Your subscription comes with its own benefits: 20% off every order and free shipping after your first order.
Gifts with purchase and other website promotions are excluded from subscription orders, as these are processed separately.
How do I manage my subscription?
You manage your subscription in your customer portal, which you reach through your Gisou account.
Log in to your Gisou account.
Click Manage Subscriptions.
Your customer portal opens. Here you can change, skip, cancel or restart your subscriptions.
Good to know:
New to your account? Register with the same email address you used at checkout.
How do I change how often I receive my subscription?
You can change your delivery frequency any time in your customer portal.
Click the Manage subscriptions tab in your customer portal.
Select Manage this subscription under the subscription you want to change.
Choose your new frequency.
Select Save changes.
Your new delivery frequency is saved.
Good to know:
Make your changes at least 24 hours before your next scheduled shipment date.
How do I change my next delivery date?
You can reschedule your next order in your customer portal.
Go to the View your next order tab in your customer portal.
Click Reschedule.
Select your new order date.
Click Save changes.
Your next order is rescheduled. The orders after it follow your new date and delivery frequency.
Good to know:
The reschedule window suggests a date based on your frequency. For example, a 30-day subscription suggests a date 1 month later.
How do I get my next subscription order sooner?
You can send your next order right away in your customer portal.
Log in to your customer portal.
Go to the View your next order tab.
Click Send now.
Your order is processed straight away.
Good to know:
Your next order date then moves based on your frequency. For a monthly subscription sent on 1 January, the next order follows on 1 February.
How do I skip my next order?
You can skip your next order in your customer portal, in one of 2 ways:
Skip your next order directly in the View your next order tab.
View your upcoming orders and choose the order you want to skip.
Good to know:
Skipping your next order skips all subscriptions in that order.
How do I skip one product in my subscription?
You can skip a single subscription product in your customer portal.
Click the Manage subscriptions tab.
Select Manage this subscription under the product you want to skip.
Choose to skip this subscription.
Good to know:
You can also open this page by selecting the subscription product within an order.
How do I cancel my subscription?
You can cancel your subscription in your customer portal after a minimum of 3 shipments.
Click the Manage subscriptions tab in your customer portal.
Select Manage this subscription under the subscription you want to cancel.
Click Cancel subscription.
Click Cancel subscription again to confirm.
Your subscription is cancelled.
Good to know:
Changed your mind? You can restart a cancelled subscription any time.
How do I restart a cancelled subscription?
You can reactivate a cancelled subscription in your customer portal.
Click the Manage subscriptions tab in your customer portal.
Select Inactive.
Click + Reactivate.
Your subscription is active again.
How do I change the delivery address for my subscription?
You can update your address in your customer portal.
Your new address applies to all subscriptions delivered to that address.
Products & How to Use
Which Gisou product should I try first?
We recommend our iconic Honey Infused Hair Oil. It works for all hair types. Based on a homemade family recipe with honey from the Mirsalehi Bee Garden, it's the ultimate multipurpose oil. It prevents frizz and adds hydration, nourishment and shine. It comes in 20ml and 50ml sizes.
Have fine to medium hair? You may love our Honey Gloss Collagen Drops Hair Oil. This lightweight, fast-absorbing oil adds instant shine. It smooths, hydrates and visibly plumps hair, without feeling heavy or greasy.
Good to know:
Both oils suit all hair types. Use one or combine both in your routine.
Are Gisou products suitable for all hair types?
Yes, all Gisou products are suitable for all hair types.
Adjust the amount you use to your hair type, texture and thickness for the best results.
→ Find tips for each product on its product page on gisou.com
Which products do you recommend for curly hair?
We especially recommend the Honey Gloss Ceramide Therapy Hair Mask and the Honey Infused Hair Oil.
Both contain richly hydrating ingredients, ideal for drier, curly hair.
Good to know:
All Gisou products are suitable for all hair types, including curly hair.
Which products do you recommend for hair growth?
All Gisou haircare helps maintain and improve the health of your hair and scalp. This may have a positive effect on hair growth. We make no claim that our products are proven to promote hair growth.
For healthy hair, start with your wash routine:
Wash with the Honey Gloss Ceramide Therapy Hydrating Shampoo & Conditioner. Both are paraben-, sulfate- and silicone-free.
Add the Honey Gloss Ceramide Therapy Hair Mask for deep nourishment and hydration. It's light enough for every wash day.
Can I use Gisou products together?
Yes! Gisou products work on their own and together.
One of our favorites is Negin's overnight treatment. Mix a few drops of the Honey Infused Hair Oil into the Honey Gloss Ceramide Therapy Hair Mask.
How do I use the dropper for the Honey Infused Hair Oil?
Fill the dropper in 2 short steps of 3 seconds each.
Gently squeeze the teat and hold for 3 seconds.
Release the teat and let the tube fill with oil for another 3 seconds.
Gently pull the dropper out of the bottle.
Apply the Honey Infused Hair Oil to your hair.
How can I use the Honey Infused Hair Oil?
You can use the Honey Infused Hair Oil on damp or dry hair, from mid-lengths to ends.
Here are 5 ways to use it:
Pre-styling: Apply to damp hair to nourish and protect against heat.
Style finisher: Apply to dry hair to tame frizz and boost shine.
Treatment booster: After shampooing, mix a few drops of oil into your Honey Gloss Ceramide Therapy Hair Mask. Leave on for 5-7 minutes, then follow with conditioner.
Pre-shampoo treatment: Apply 2 full droppers to dry hair and leave to absorb for min. 1 hour. Rinse thoroughly, then follow with shampoo and conditioner.
Overnight treatment: Apply 1 full dropper to dry hair, then braid or secure hair into your preferred protective hairstyle before going to sleep.
Good to know:
Fine hair: 1-2 drops. Medium hair: 2-3 drops. Thick hair: 3 or more drops.
Why should I use conditioner after the Honey Gloss Ceramide Therapy Hair Mask?
Conditioner locks in the nourishment and moisture from the mask by closing the hair cuticle.
Shampoo opens the hair cuticles to cleanse away dirt and product buildup. The open cuticles let the mask deliver its concentrated vitamins and minerals. Conditioner then seals the cuticle again.
What does the Honey Infused Hair Oil smell like?
The Honey Infused Hair Oil has a Wildflower Honey scent. Its notes are spring flowers, white clover, honey nectar and mandarin.
Good to know:
Love a scent for your hair? Our Honey Infused Hair Perfume comes in scents like Wildflower Honey, Vanilla Glaze and Wild Rose.
How long can I use my Gisou products?
Unopened, Gisou products have a shelf life of 36 months. Once opened, we recommend using them within 1 year.
Good to know:
For the best results, use your products before they expire.
How do I get the best results from my Gisou products?
Give your hair a little time to get used to a new product, and use the recommended amount.
Good to know:
For the Honey Infused Hair Oil, use 1-2 drops for fine hair, 2-3 for medium and 3 or more for thick hair.
How do I use the heatless blowout rods in the Overnight Styling Kit?
Wrap your hair around the rods in the evening for a heat-free blowout in the morning.
Apply a small amount of Honey Milk 5-in-1 Styling Cream to dry hair.
Split your hair into 3 sections.
Wrap each section around a rod.
Unwrap your hair in the morning.
Comb through with a wide-tooth comb.
Good to know:
Add a few drops of hair oil for extra shine.
Which products work best with the Overnight Styling Kit?
For a bouncy blowout without heat, combine the kit with these products:
Wash your hair and use the Honey Gloss Ceramide Therapy Hair Mask, then rinse it out.
Apply the Honey Milk 5-in-1 Styling Cream to dry hair.
Wrap with the heatless blowout rods and leave overnight.
In the morning, unwrap and add a few drops of Honey Infused Hair Oil for extra shine.
Ingredients & Sustainability
Where do your ingredients come from?
Our key ingredients are sustainably sourced from the Mirsalehi Bee Garden in the Netherlands.
Here, our founder Negin Mirsalehi and her father continue a 6-generation tradition of beekeeping.
Our products are made with natural, bee-sourced ingredients from the Mirsalehi Bee Garden, alongside select actives. They're not 100% natural or vegan.
We choose every ingredient for both its quality and how well the product works. Results matter as much as ingredients.
Why does the Honey Infused Hair Oil contain silicones?
Silicones give the Honey Infused Hair Oil its dry-oil effect, so your hair stays smooth and grease-free.
The high-quality, clean silicones in our Hair Oil help protect hair and lock in moisture. They work with our honey to deliver lasting hydration.
We believe a product's results matter just as much as its ingredients.
What fragrance do Gisou products contain?
All Gisou products have a hybrid fragrance: 1/3 natural, 1/3 synthetic and 1/3 nature-identical.
Where are Gisou products made?
Most of our products are made in the Netherlands, home to Gisou HQ and the Mirsalehi Bee Garden.
The only products that are currently made outside of the Netherlands:
Honey Milk 5-in-1 Styling Cream, Hair and body mist and Leave-In Conditioner - Italy
Honey Infused Lip Oils - USA
Honey Infused Hair Repair Serum - France
Is your packaging sustainable?
Yes, we're committed to reducing our impact on the environment.
All our paper-based packaging is FSC-certified, from sustainably managed forests.
We use sugarcane, aluminum and recycled plastic in place of regular plastic.
We keep improving our packaging with more recycled, recyclable and biodegradable materials.
Are Gisou products tested on animals?
No. Animal testing of cosmetic products and ingredients is illegal. We fully comply with this law and all European Cosmetic Regulations.
How do you care for your bees?
The well-being of our Mirsalehi Honey Bees always comes first. We let the bees guide our beekeeping practices.
We only take the surplus honey and propolis the bees can spare, if and when appropriate.
We base our production calendar on the bees' harvesting cycle.
Every Gisou product is produced in a bee-friendly, sustainable way.
Negin Mirsalehi created Gisou, rooted in six generations of beekeeping.
She was inspired by her parents' deep love for bees, honey and haircare. Every Gisou formula is powered by Mirsalehi Honey, sustainably sourced from her family's bee garden.
