Shipping policy

Shipping Information

All of our Gisou products are shipped to you from the Netherlands (European Union), United States and the United Kingdom via a secure, tracked shipping method. We offer free shipping on orders over €50/$50/£50, no code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that cancellations or modifications to orders are not possible once they have been placed and processed by our warehouse. Gisou cannot be held responsible for inaccuracies in the address provided by the customer.

Kindly keep in mind that we do not ship to P.O. boxes. Therefore, we ask you to provide a valid residential address. Gisou does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels, warehouses, businesses or other temporary locations.

Please allow 1-3 business days for your order to be processed.* Once the order is shipped, you will receive your tracking link via email. Please note the delivery times are estimated per country at the bottom of this page. 

*During promotional periods, order processing and shipping times may increase due to the high volume of orders.

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

If your package has not arrived, you can contact the shipping carrier directly to submit a claim. You can also reach out to us at info@gisou.com - our team is here to help and will look into the issue together with the carrier to support you with a suitable solution.

If your Gisou package arrives incomplete or damaged as a result of shipment, please take a photo of the shipping box, the Gisou products and their outer cardboard packaging. Kindly email these photos to info@gisou.com within 5 business days so we can be of further assistance.

Delivery times

 For orders under €50/$50/£50, the following shipping costs apply:

Country / Region

Shipping cost

Delivery time

United Kingdom 

£3,95

1-2 business day  

United States 

$6.50

2-5 business day

Hawaii/Puerto Rico

$6.50

3 weeks 

The Netherlands

€4,95

1 business day

Belgium

€5,95

1-2 business day

Germany

€5,95 

4 business days

France

€6,95

1-4 business days

Monaco

€6,95

4 business days

Spain

€7,95

1-4 business days

Italy

€7,95

1-4 business days

Luxembourg

€9,15

1-4 business days

Greece 

€12,55

7-10 business days

Austria

€12,55

1-4 business days

Poland

€12,55

1-4 business days

Denmark

€12,55

1-4 business days

Croatia
€12,55
 5-7 business days

Hungary

€12,55

1-4 business days

Czech Republic

€12,55

1-4 business days

Sweden

€15,35

1-4 business days

Finland

€15,35

5 business days

Portugal

€15,35

1-4 business days

Ireland

€15,35

4-5 business days

Slovenia

€15,35

1-4 business days

Slovakia

€15,35

1-4 business days

Switzerland

€24,95

4 business days

Romania

€24,95

1–4 business days

Estonia

€24,95

1–4 business days

Latvia

€24,95

1–4 business days

Lithuania

€24,95

1–4 business days


Bulgaria

€24,95 		4 business days

 

Important Shipping Update for Canadian Customers

We’re currently unable to ship orders to Canada due to ongoing shipping issues. Unfortunately, we do not have a timeline for when service will resume. We sincerely apologise for the inconvenience and appreciate your understanding as we work to resolve the issue.

CUSTOMS

Sales tax, customs fees, tariffs or duties are not included in pricing.

Orders shipped to Canada can be charged customs fees. You may receive a separate invoice from FedEx for these customs costs. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. Please also note that we are unable to fulfil any request to declare your package for any value other than the total value paid at checkout.

The extent of the customs rates depend on the state of residence: Click here for more info.

Information on how taxes and duties are being calculated when shipping with Fedex can be found on this website: Click here for more info.

To avoid the separate invoice (Advancement Fee) from FedEx, the customer can contact Fedex as soon as they get the tracking number and organise to pay the duties prior to receiving the order. This will stop FedEx from paying the duties and taxes from the order owed to the Canada Border Services Agency, which will result in an additional fee (Advancement Fee) for the customer.