Skip to content

Shipping & Returns

Shipping

All of our Gisou products are shipped to you from the Netherlands via a secure, tracked shipping method. We offer free shipping on orders over €50. No code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that we do not ship to P.O. boxes, please provide a physical address. 

Orders placed before 22:00 from Monday to Friday shipped to the Netherlands or Belgium, will be delivered the following day. For all other shipping destinations, orders placed before 14:30 from Monday to Friday will be delivered according to the table below.

Gisou ships to the following countries:

Country / Region

Shipping cost

Delivery time

ALL Orders over €50

FREE

See per country

The Netherlands

€ 4,95

1 business day
(next day delivery if you order before 22:00 mon-fri)

Belgium

€ 5,95

1 business day
(next day delivery if you order before 22:00 mon-fri)

Germany

€ 5,95 

2 business days

United Kingdom

£ 3,95

1 business day (please visit https://uk.gisou.com

France

€ 6,95

2 business days

Monaco

€ 6,95

5-7 business days

Spain

€ 7,95

3 business days

Italy

€ 7,95

3 business days

Luxembourg

€ 9,15

2 business days

Greece 

€ 12,55

7 business days

Austria

€ 12,55

3 business days

Poland

€ 12,55

2 business days

Denmark

€ 12,55

2 business days

Croatia

€ 12,55
business days

Hungary

€ 12,55

business days

Czech Republic

€ 12,55

3 business days

Sweden

€ 15,35

3 business days

Finland

€ 15,35

5 business days

Portugal

€ 15,35

4 business days

Ireland

€ 15,35

4 business days

Slovenia

€ 15,35

3 business days

Slovakia

€ 15,35

3 business days

Ibiza

€ 15,35

5 business days

Mallorca

€ 15,35

5 business days

Switzerland

€ 24,95

5-7 business days

Norway

€ 24,95

2-5 business days

Malta

€ 24,95

3-6 business days

Cyprus

€ 24,95

7-10 business days

Romania

€ 24,95

4-7 business days

Estonia

€ 24,95

4-7 business days

Latvia

€ 24,95

4-7 business days

Lithuania

€ 24,95

4-7 business days

Bulgaria

€ 24,95
8-10 business days

Las Palmas

€ 24,95

4-10 business days

Santa Cruz de Tenerife

€ 24,95

4-10 business days

Melilla

€ 24,95

4-10 business days

Jersey

€ 24,95

4-10 business days

Isle of Man

€ 24,95

4-10 business days

Guernsey

€ 24,95

4-10 business days

 

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your Gisou package arrives damaged as a result of shipment, please save the shipping box, the Gisou products and its outer white cardboard packaging, and email us as soon as possible at info@gisou.com to notify us of the damage.

 

Shipping Restrictions

The following products cannot be shipped to certain regions due to shipping restrictions:

- Honey Infused Hair Perfume 100ml
- Honey Infused Hair Perfume Pocket Size 50ml 
- Propolis Infused Heat Protecting Spray 200ml
- Propolis Infused Texturizing Wave Spray 150ml
- Honey Infused Hair Perfume Sample 4ml
- Propolis Infused Heat Protecting Spray 50ml
- The Essentials Set
- The Prep & Prime Pack
- The Propolis Triplet
- The Soak & Scent Set 
- Heroes Set

We do not ship these products to the following regions:

Cyprus
- Malta
- Ibiza (Spain)
- Mallorca (Spain)
- Las Palmas (Spain)
- Santa Cruz de Tenerife (Spain) 
- Melilla (Spain)  

Customs

Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.

Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

 

Free 30 Days Returns

We hope you love our products as much as we do. If you are not satisfied with your purchase, you can easily return your Gisou product (s) free of charge within 30 natural days from the date of delivery.

Please note that product(s) must be returned unused, undamaged and in its original cardboard outer packaging, which must remain sealed and thereby unopened. Returns that do not meet these requirements will unfortunately not be refunded. Please also make sure you choose an appropriate cardboard shipping box for your return to prevent the item(s) from being damaged while in transit.

Click here to start your return request.

You have 0 item(s) in your bag

Oops!
Your bag is empty.

x

€0

€50,00