Shipping & Returns

Shipping

All of our Gisou products are shipped to you from the Netherlands via a secure, tracked shipping method. We offer free shipping on orders over €50. No code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that we do not ship to P.O. boxes, please provide a physical address. 

Orders placed before 22:00 from Monday to Friday shipped to the Netherlands or Belgium, will be delivered the following day. For all other shipping destinations, orders placed before 14:30 from Monday to Friday will be delivered according to the table below.

Gisou ships to the following countries:

Country / Region	Shipping cost	Delivery time
ALL Orders over €50	FREE	See per country
The Netherlands	€ 4,95	1 business day (next day delivery if you order before 22:00 mon-fri)
Belgium	€ 5,95	1 business day (next day delivery if you order before 22:00 mon-fri)
Germany	€ 5,95	2 business days
United Kingdom	£ 3,95	1 business day (please visit https://uk.gisou.com)
France	€ 6,95	2 business days
Monaco	€ 6,95	5-7 business days
Spain	€ 7,95	3 business days
Italy	€ 7,95	3 business days
Luxembourg	€ 9,15	2 business days
Greece	€ 12,55	7 business days
Austria	€ 12,55	3 business days
Poland	€ 12,55	2 business days
Denmark	€ 12,55	2 business days
Croatia	€ 12,55	5 business days
Hungary	€ 12,55	4 business days
Czech Republic	€ 12,55	3 business days
Sweden	€ 15,35	3 business days
Finland	€ 15,35	5 business days
Portugal	€ 15,35	4 business days
Ireland	€ 15,35	4 business days
Slovenia	€ 15,35	3 business days
Slovakia	€ 15,35	3 business days
Ibiza	€ 15,35	5 business days
Mallorca	€ 15,35	5 business days
Switzerland	€ 24,95	5-7 business days
Norway	€ 24,95	2-5 business days
Malta	€ 24,95	3-6 business days
Cyprus	€ 24,95	7-10 business days
Romania	€ 24,95	4-7 business days
Estonia	€ 24,95	4-7 business days
Latvia	€ 24,95	4-7 business days
Lithuania	€ 24,95	4-7 business days
Bulgaria	€ 24,95	8-10 business days
Las Palmas	€ 24,95	4-10 business days
Santa Cruz de Tenerife	€ 24,95	4-10 business days
Melilla	€ 24,95	4-10 business days
Jersey	€ 24,95	4-10 business days
Isle of Man	€ 24,95	4-10 business days
Guernsey	€ 24,95	4-10 business days

 

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your Gisou package arrives damaged as a result of shipment, please save the shipping box, the Gisou products and its outer white cardboard packaging, and email us as soon as possible at info@gisou.com to notify us of the damage.

 

Shipping Restrictions

The following products cannot be shipped to certain regions due to Shipping Restrictions:

We do not ship these products to the following regions:

Customs

Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.

Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

 

Free 30 Days Returns

We hope you love our products as much as we do. If you are not satisfied with your purchase, you can easily return your Gisou product (s) free of charge within 30 natural days from the date of delivery.

Please note that product(s) must be returned unused, undamaged and in its original cardboard outer packaging, which must remain sealed and thereby unopened. Returns that do not meet these requirements will unfortunately not be refunded. Please also make sure you choose an appropriate cardboard shipping box for your return to prevent the item(s) from being damaged while in transit.

Click here to start your return request.