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Shipping & Returns

Shipping

All of our Gisou products are shipped to you from the Netherlands via a secure, tracked shipping method. We offer free shipping on orders over €100. No code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that we do not ship to P.O. boxes, please provide a physical address. 

The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind delays can occur.

Due to COVID-19, please account for a possible delay of approximately 5 business days in receiving your order. We appreciate your patience and are doing everything we can to get your order to you safely while adhering to the government guidelines. Please visit our COVID-19 order update for more information.

Gisou ships to the following countries:

Country / Region

Shipping cost

Delivery time

Standard Shipping on Orders over €100

FREE

See per country

The Netherlands

€ 4,95

48 hours

Belgium

€ 5,95

2-5 days

Germany

€ 5,95 

2-5 days

United Kingdom

€ 6,95

2-5 days

France (1-2 week delay due to Covid-19*)

€ 6,95

2-5 days

Monaco

€ 6,95

5-6 days

Spain

€ 7,95

7-10 days

Italy (1-2 week delay due to Covid-19*)

€ 7,95

7-10 days

Luxembourg

€ 9,15

4-7 days

Greece (1-2 week delay due to Covid-19*)

€ 12,55

7-10 days

Austria

€ 12,55

2-5 days

Poland

€ 12,55

2-5 days

Denmark

€ 12,55

2-5 days

Croatia

€ 12,55
5-8 days

Hungary

€ 12,55

2-5 days

Czech Republic

€ 12,55

2-5 days

Sweden

€ 15,35

2-5 days

Finland

€ 15,35

2-5 days

Portugal

€ 15,35

5-7 days

Ireland

€ 15,35

2-5 days

Slovenia

€ 15,35

2-5 days

Slovakia

€ 15,35

2-5 days

Ibiza

€ 15,35

4-10 days

Mallorca

€ 15,35

4-10 days

Switzerland

€ 24,95

2-5 days

Norway

€ 24,95

2-5 days

Malta

€ 24,95

3-6 days

Cyprus (2-3 week delay due to Covid-19*)

€ 24,95

7-10 days

Romania

€ 24,95

4-7 days

Estonia

€ 24,95

4-7 days

Latvia

€ 24,95

4-7 days

Lithuania

€ 24,95

4-7 days

Bulgaria

€ 24,95
8-10 days

Las Palmas

€ 24,95

4-10 days

Santa Cruz de Tenerife

€ 24,95

4-10 days

Melilla

€ 24,95

4-10 days

Jersey

€ 24,95

4-10 days

Isle of Man

€ 24,95

4-10 days

Guernsey

€ 24,95

4-10 days

 

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your Gisou package arrives damaged as a result of shipment, please save the shipping box, the Gisou products and its outer white cardboard packaging, and email us as soon as possible at info@gisou.com to notify us of the damage.

 

Shipping Restrictions

The following products cannot be shipped to certain regions due to shipping restrictions:

- Honey Infused Hair Perfume 100ml
- Honey Infused Hair Perfume Pocket Size 50ml 
- Propolis Infused Heat Protecting Spray 200ml
- Propolis Infused Texturizing Wave Spray 150ml
- Honey Infused Hair Perfume Sample 4ml
- Propolis Infused Heat Protecting Spray 50ml
- The Mini Series
- The Essentials Set
- The Prep & Prime Pack
- The Propolis Triplet
- The Curling Routine Kit
- The Soak & Scent Set 

 

We do not ship these products to the following regions:

- Greece
Cyprus
- Malta
- Croatia
- Ibiza (Spain)
- Mallorca (Spain)
- Las Palmas (Spain)
- Santa Cruz de Tenerife (Spain) 
- Melilla (Spain) 
- Jersey (United Kingdom)
- Isle of Man (United Kingdom) 
- Guernsey (United Kingdom)
 

Customs

Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.

Due to Brexit, all UK orders with a total value of £135 (approximately 150 euros, depending on the exchange rate) and up will be charged with additional customs fees and clearance costs.

Please take into account that the total value of combo deals is rated higher than our retail price when passing through customs. Reason for this is that UK customs rate the original value of each product. For this reason, it may occur that the rated value of your order exceeds the customs threshold of £135 which causes you to be required to pay customs even though your total order value was lower than £135.

Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

 

Returns

We hope that you love your Gisou products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened.

Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

 

Return Conditions

To return your product(s), please follow these steps:

1. Before returning your product(s), please email us at info@gisou.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

2. Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.

3. Please place the product(s) you wish to return, including the unopened, white cardboard outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.

4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

5. Please address your return package to:

NM Beauty Industries B.V.
Wisselweg 33
1314 CB, Almere
The Netherlands
 

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at info@gisou.com.

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